We are hiring a Sr. Retention Channel Communications Manager to develop strategies and lead communication initiatives aimed at retaining customers and improving their experience with our brand.
Requirements
Bachelor's degree in Marketing, Communications, or related field
5+ years of experience in customer retention or communication strategy
Strong leadership and project management skills
Experience with email, social media, and CRM communication platforms
Ability to analyze data and optimize communication strategies
Responsibilities
Create and manage customer retention campaigns
Lead the communication strategy across various channels
Work with data teams to track campaign effectiveness
Develop personalized communication to drive engagement
Collaborate with marketing and customer success teams
Benefits
Continuous Professional Development and Career Advancement Opportunities
Flexible Working Arrangements (where role permits)
Generous Annual Leave and Public Holidays (aligned with local labor law)
Highly Competitive Compensation Package, benchmarked for the MENA region
