We are looking for an experienced Gainsight Architect to design and implement customer success solutions using Gainsight, focusing on improving customer satisfaction and retention.
Requirements
Bachelor's degree in Computer Science or related field
Experience with Gainsight platform and integration
Strong understanding of customer success metrics
Proven track record of building customer success processes
Excellent problem-solving skills
Responsibilities
Design and implement Gainsight solutions
Work with cross-functional teams to ensure successful customer outcomes
Customize Gainsight based on business needs
Monitor and optimize Gainsight usage and effectiveness
Provide training and support to users
Benefits
Continuous Professional Development and Career Advancement Opportunities
End-of-Service Gratuity and Performance-Based Bonus Scheme
Flexible Working Arrangements (where role permits)
Highly Competitive Compensation Package, benchmarked for the MENA region
